SHIPPING & RETURNS
SHIPPING POLICY
​I shall attempt to deliver the goods to the address you specify for delivery. You are responsible for making arrangements to receive the goods and if the goods are held at the post office or other delivery company's depot because no one was available when the goods were delivered, then it is your responsibility to swiftly collect the goods. It is important that the address supplied by you to me is accurate.
Since everything is made to order just for you, please allow 2-7 business days for your product to be dispatched from the date of order confirmation.
Regarding the shipping/delivery please allow 1-7 business days for delivery after the order has been dispatched.
I ship products nationally by courier center and internationally through Hellenic Post and I provide you with the unique tracking number upon the shipment of your package.
It may not be possible for me to deliver to some countries. If an order is received with a delivery address outside the territories stated, you will be contacted by me asap.
Please note that I am currently not able to deliver to P.O. Boxes or military bases.
CUSTOM TAX
Any additional taxes and duties assessed by customs are the responsibility of the customer.
RETURN & EXCHANGE POLICY
Twylem Pyper does not accept returns.
Should you receive an item you have ordered that is defective, damaged, or not what you ordered, please contact me as soon as possible. I will help you resolve any issues as quickly as possible by delivering another item, replacing your order, or refunding the amount paid.
All items must be shipped back within 14 business days after they are received.
Discounted and sale items are final sales and non-returnable.
Return products to:
Twylem Pyper - Wearable Art
15 Ioannou Paparrigopoulou Str.
10561, Athens
Greece
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
A prompt refund of the price of the goods will be issued once all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, I will contact you. Money (minus the original shipping cost) will be refunded within 48 hours of receiving the returned item.
For all returns, except where the item is faulty or dispatched in error by me, you will be required to arrange and pay for the return of the products to me.
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Thank you,
Twylem Pyper